Return To User Guide Index How can I import subscribers?

Importing subscribers is another way of adding new e-mail addresses to your lists. Respond4Me created the Import Wizard that will help you load subscribers' data into your account step-by-step.

By going to >> Subscribers >> Introduce Subscribers >> Import you will see the Wizard's first step. You may choose between entering the subscribers' data into the box provided, or importing from a CSV file.

A CSV file (for: comma separated value) is a standard data file which can be imported and exported between programs universally. For example, you could save an "Address Book" file as CSV and import that file and its contents into a list. In CSV files, each data category is separated by a standard character, so each program knows where to stop and start when importing.

Enter Your Subscribers

If you choose to enter the subscribers' data manually, our Wizard will guide you through the whole importing procedure.



1. Provide Data
You can either enter a fragment of your CSV file here or enter the data manually (one subscriber per line) in the following format:


2. Define Data
Please define the separator you have used when submitting the data in the previous step.


Check if the number of displayed data columns is the same as the number of fields in your CSV file. Do not count the first column as this is the row number.

3. Select Columns
Define the column by choosing the right value from the drop-down box on the right.



4. Final Settings

• You can choose to add your subscribers to the follow-up cycle, or to subscribers list only. If you are adding them to your campaign's cycle, you can choose which message they will start with.
• You can skip the first row, or even multiple rows when importing the file. Please take note that you must count them starting from the top. The first row's number is 1.
• You can define a three digit tracking number that will be assigned to all the imported subscribers.

There are two additional options:

• You can choose to have e-mail addresses that are already listed under your "Removals" eliminated automatically.
• You can view the full report on the import progress.

Import CSV File

A CSV file (for: comma separated value) is a standard data file which can be imported and exported between programs universally. For example, you could save an "Address Book" file as CSV and import that file and its contents into a list. In CSV files, each data category is separated by a standard character, so each program knows where to stop and start when importing.

How To Create A Proper CSV File?

• CSV file can be created and edited in a text editor. For example, use windows "notepad" and save the file as "yourlist.csv"
• Enter one record per line.
• Fields can be separated by almost any character. Most of CSV files use comma or tab to separate different fields, but we know that some of our users prefer other separators
• Fields which contain the separator character in their data must be contained within double quotes
• The first record in a CSV file may be a "header record", containing column - field names. The header row is encoded just like any other CSV record
• Respond4Me supports 32 different character encodings

Example: You can create and edit this format in MS Excel. If you are bringing your CSV up in MS Excel then you need to have your columns look like the following example:

Special column names are: "email", "name", "firstname", "lastname", and "ref". All other columns will be recognized as custom fields. Once your information is in the format above, you will need to go to >> File menu >> Save As, and select CSV format or "Comma Delimited" format to save it as a CSV file.

To start a CSV Import please choose your campaign / newsletter and go to >> Subscribers >> Import. At the bottom of the page you will see "CSV Import". You will then need to browse to the file you have saved.

In order for your subscribers to receive your follow-up messages, you will need to select the option: "Add subscribers into sequence beginning with interval "0". Then select "Show me Full Report" and click "CSV Import". You will then see a report that tells you they are approved and added to queue. You will then see your import under "Active Subscribers" and "All Subscribers lists".

Confirmation Message

Respond4Me puts great emphasis on ensuring that Anti-Spam Policy regulations are met. Due to this, and in compliance with e-mail marketing good practices, we require that all imported subscribers are confirmed. After the import is complete, the confirmation message is sent to each subscriber, so they have an opportunity to approve. Unless they confirm, they will not be added to your list.

The confirmation procedure not only verifies the subscribers' intentions, but also builds their trust in you, as a reliable and respectful online business person.

Respond4Me does all the necessary groundwork for you to personalize your mailings. Confirmation messages can be easily adjusted to the needs of you and your business. We provide you with a wide selection of confirmation subjects and templates already prepared. Moreover, you can add your personalized paragraph and signature to it.